Privacy


Last Modified: September 30, 2024

 

Logical Telecom, L.P. (“LOGICAL”), its affiliates and partners are committed to your privacy. We have instituted, and will continue to update, these comprehensive privacy policies and procedures. This is to ensure that our retailer account owner customers, Portal users, consumers and website visitors, ("Customers" or "you") are informed of applicable rights and given clear instructions on how to exercise your rights.


This privacy policy (“Policy”) includes one or more addenda at the end of this document. Currently, it includes our “California Privacy Notice”.


The purpose of this Policy is to inform you of the types and categories of personal information that LOGICAL, including its brands, affiliates, partners, and service providers collect, use, share, and retain. LOGICAL also provides instructions on how you can manage your personal information. Depending on where you reside, you may request the disclosure, deletion, or restriction of any sale or monetization activities of your personal information.


We do not require you to provide your personal information to us to enjoy some of our services. However, if you do not provide certain personal information, you may not be able to use or access portions of our Portal or website, such as the account features, account information, or services.


We reserve the rights to change this Policy by publishing new terms on our Portal or website at any time. When we do, we will revise the effective date above. Your continued use of our Portal, website and services after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information.


Categories and Types of Personal Information We Collect:


LOGICAL collects personal information, which is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Customer or consumer. This collection is a critical element in LOGICAL's day-to-day operations in order to offer services, complete transactions, and maintain the highest level of customer service for all of our Customers and website visitors.


The personal information LOGICAL collects and processes depends on how, where, and why you interact with us. Some of the personal information LOGICAL collects or may collect includes:


Product and Service Purchases - If you purchase a product or service from LOGICAL, an affiliate or partner, we may ask you for the recipient mobile number, the purchaser’s mobile number, the purchase amount, a barcode, the name on the account, whether payment is in US or foreign currency, the recipient’s name and/or mailing address in order to credit or provide the product to the individual.


Commercial or Transaction Information – In order to complete transactions and for the convenience of Customers and consumers, LOGICAL collects credit card information, including account numbers, card holder names, telephone numbers and addresses. LOGICAL collects data regarding Customer’s Portal transactions, account, usage, billing and payment history. Also, LOGICAL will have records of product purchases on the Portal, including telephone and top-up services purchases, gift card purchases and bill pay services purchases, as well as redemptions, activation and port-in history, and records of information of products or services placed into the Customer’s or a consumer’s online cart.


Customer Proprietary Network Information (CPNI) and other Electronic Activities – As a provider of wireless telephone services on the Portal, LOGICAL, its affiliates or partners are required to collect certain personal information in connection with your wireless services. CPNI, for example, is a subset of the personal information that is generated in connection with the telecommunications services LOGICAL, its affiliates or partners provides to its consumers. CPNI includes, for example, call detail records, call location information, and information about your rate plans and features. Additionally, LOGICAL maintains several internet webpages and mobile apps to inform Customers about plans, services, and help complete transactions. As part of this, LOGICAL will collect certain information including browsing history, search history, interaction with website and apps, and interaction with advertisements.


Identifiers – Identifiers are any personal information that can be associated with a specific individual, entity or device. Examples of these identifiers include Customer or consumer name, alias, postal address, telephone number, e-mail address, partial or full social security number, recipient telephone number, and other similar identifiers.


Categories of Personal Information – These are other types of personal information collected from the Customer to facilitate business transactions. These include, for example, telephone numbers, signature, credit or debit card information, credit or debit card expiration dates, receipt data, and other financial or medical or financial records.


Characteristics of Protected Classification – Other information that LOGICAL may receive and store is information viewed as characteristics of protected classification under state or federal law. Information that may be included in this category includes age, gender, marital status, disability, medical information, and military or veteran status. For identification and verification purposes, LOGICAL may ask the Customer or consumer to provide a copy of his/her driver’s license. By doing so, LOGICAL may see, but does not actively collect, other information about the Customer or consumer including race, color, religion, or national origin.


Network, Device, and Geolocation Information – We may collect information about your use of your device and our network, how you use or access our service or website, Wi-Fi usage, geographic locations, and performance information. Some examples of this type of information include internet protocol (IP) addresses, the type of internet browser you are using, the type of operating system you have configured on your computer or phone, the domain name of the website and/or Internet Service Provider (ISP) from which you are linked to our website, the model of wireless device that you are using, device identifier ("UDID"), web browsing and wireless application use information, date and time stamp, and clickstream data to analyze trends in aggregate and administer our website.


Inferences – LOGICAL always seeks to provide the best service, products, features, and selections to our Customers. As part of this, we may develop profiles on our Customers to determine which service, prices, and offers would best suit their needs. As such, LOGICAL may have inferential information on our Customers including preferences, predispositions, and behavior to see what product plans or offerings would be competitive in the marketplace.


Service Initiation and Customer Service - LOGICAL does not have access to the content of private e-mail communications and text messages that are transmitted using LOGICAL services. LOGICAL may collect Customer text message information regarding product purchase or service initiation, as well as Customer service call records.


Educational, Professional, and Employment Information – LOGICAL does not actively seek educational or employment information about our Customers.


How Personal Information is Collected:


Personal Information Submitted to Us. We collect personal and non-personal information from Customers based upon our business relationship with you. You supply information to us when you use or access our products and services, when you visit our Portal or website, when you make a purchase from us, or when you establish or modify an online account. Additionally, you may also provide us with information when you interact with our Customer service representatives.


Automatically Collected Personal Information. We also automatically collect information associated with you through your use of the Portal, our websites, or products and services we make available. When you visit our Portal or website, we may store information on your computer that allows us to identify you immediately. This process is often referred to as "cookie" technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the Customer's hard disk, information specific to the Customer. We and our affiliates and partners use cookies or similar technologies to identify you as the user, analyze trends, administer the website, track users’ movements around the Portal or website, and to gather demographic information about our Customer base as a whole. LOGICAL and its affiliates and partners also use web beacons, widgets, and server log files to collect and store information about our users. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, you may limit your use of certain features or functions on our Portal, website or service.


How Personal Information is Used:



Interest Based Advertising. We and our authorized advertising partners use cookies and similar technologies to collect information to help tailor the ads you see on our sites and to help make decisions about ads you see on other sites. We use third-party advertising companies to serve ads on our behalf. These companies employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by informing us in accordance with the “How to Contact Us” information at the end of this Policy. Please note that by "opting out" you will no longer receive targeted advertisements but may continue to receive general advertisements.



Business Relationship Purposes. LOGICAL uses your personal information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, for fraud prevention purposes, to comply with legal requirements, to communicate with you, to manage and administer our Portal, websites and services, for auditing and accounting purposes, to collect and process transactions, or to inform you of products and services that better meet your needs. This means that LOGICAL may use your information in conjunction with information available from other sources to market new services that may be of interest to you. We also use your information for market research and for optimizing our systems in order to deliver the best customer experience possible.



How Personal Information is Shared:



Third Party Service Providers. Your wireless number may be shared for text messaging services operated by third party service providers. These vendors may directly contact you on our behalf by text messages with promotions, discounts, advertisements, reminders related to your services, or other information that may be helpful or informative to you. An opt-out mechanism is provided in these messages in compliance with applicable laws. Personal data collected through the short code/SMS program will not be shared, sold, or rented to any third parties for their own marketing purposes.


Third-Party Service Providers Obligations. When LOGICAL uses third parties to perform services on our behalf, such as marketing, fulfillment services, and shipping to Customers, LOGICAL will require that such third parties protect and restrict use of your personal information consistent with the terms described in this Policy.

LOGICAL may further share Customer personal information in the following situations:



Software Application for Our Portal/Websites. LOGICAL also works with other companies who may supply software applications for use on our Portal and websites. The software may be used to collect survey or feedback information or support real-time chat sessions from Customers who visit our website and utilize these tools. Information from your Portal or web session, including your device serial number, phone number, and account email may be associated with your responses when utilizing these tools. This information is used by LOGICAL exclusively for analysis of survey or feedback results and will not be shared with any third party for any other purposes.


How Long Your Personal Information is Retained:



We will retain your personal information only as long as needed for business, tax, retention, and legal purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Your information will be deleted when all of the following conditions are met:



Absent a specific request to delete your personal information, as permitted by law, LOGICAL will delete your information per its normal business processes and procedures.



How Personal Information is Secured:



LOGICAL uses administrative, organizational, technical, and physical safeguards to protect the personal information it collects and processes. Nonetheless, LOGICAL cannot guarantee your personal information will be perfectly secure at all times. Our security controls are designed to maintain data confidentiality, maintain data integrity, and give us an appropriate level of access to your data. For example, when you enter sensitive personal information (such as a credit card number or wireless phone number) on our Portal or forms, we encrypt the transmission of that information using secure socket layer technology (SSL). LOGICAL, based on its reasonable judgment, will continue to enhance its security procedures as new technology becomes readily available. If you have any questions about security on our website, you can contact us at info@logicaltelecom.com.


How Customers Can Restrict the Sharing of Personal Information Used in E-Mail Marketing:



Declining E-mail Offers. LOGICAL will only send our Customers e-mails regarding promotional offers or other news if a Customer grants us permission to do so by providing an email address. If a Customer does provide us an email address, we may use it to communicate with the Customer including sending promotional offers or other information.


Opting Out of E-Mail Offers. A Customer always has the right to choose not to receive LOGICAL e-mail direct marketing communications by opting-out or unsubscribing. A Customer can opt-out or unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our Customers. Upon such election and within a reasonable time thereafter, LOGICAL (a) will not contact that Customer directly with LOGICAL promotional messages, and (b) will not use personal information obtained from that Customer's registration to contact that Customer with LOGICAL product messages.




Links to Other Websites:



Third Party Links. LOGICAL's Portal and websites may contain links to other websites that are not owned, operated, or controlled by LOGICAL. Any personal information collected by such third party websites or links is not governed by this Policy. We recommend that you examine the privacy policies of such third party websites or links prior to submitting any personal information.


Third-Party Websites. In some instances, our website content is also featured on other websites with differing or non-existent privacy policies. These websites may collect personal information from website visitors that may or may not be used in conjunction with our website information. Prior to supplying personal information to any third party company linking to our website, please read and understand their privacy policies.


How Customers And Visitors Can Access And Update Personal Information:



You may call us at 8007546580 or mail us at info@logicaltelecom.com. In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.


How to Contact Us:



Please direct any questions or comments regarding our privacy policy to:

Email: info@logical.com

Address: Logical Telecom, L.P.

Attn: Privacy Policy Compliance

16414 San Pedro

San Antonio, TX 78232


If you have any questions or unresolved privacy or data use concerns not addressed above to your satisfaction, please contact us at info@logicaltelecom.com, by calling customer service at 8007546580 or by mail at the address above.


ADDENDUM 1


California Privacy Notice


Last Modified: February 3, 2021


This California Privacy Notice (“Notice”) is for California residents and supplements the Logical Telecom, L.P. (“Logical”) privacy policy (“Policy”) which is posted on its various websites and expressly incorporated in and made a part of this Notice. This Notice explains how Logical, its affiliates and partners collect, use, and share your Personal Information and how to exercise your rights under the California Consumer Privacy Act of 2018 (“CCPA”).


What is Personal Information and what does Logical collect?


For this Notice, personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with, directly or indirectly, with you. Personal information does not include information that is aggregated, de-identified or information that cannot be reasonably link to you.


To provide our services, we must process some information about you, including personal information.


Transaction information. You may provide your mobile phone number, the recipient mobile number, the purchase amount, whether payment is in US or foreign currency, and related information.


Other information. We sometimes collect drivers license information for identification and regulatory purposes. Information that may be included in this category could include age, gender, marital status, disability, medical information, and military or veteran status.


Customer support. You may provide us with information related to your use of our services, including some of the above information, and how to contact you so we can provide you customer support.


To learn more about the specific pieces of personal information we collect and the sources of that information, please see our privacy policy.


How do we use Personal Information?


We use the personal information we have to provide and support our services as described in our privacy policy. We use the information we have to help us operate, provide, improve, understand, customize, support, and market our services, including providing customer support, investigating suspicious activity or violations of our terms, communicating with you about our services, and allowing third parties like businesses, to communicate with you.


You can learn more about our business and commercial purposes for collecting personal information by visiting the How Personal Information is Used and How Personal Information is Shared sections of our privacy policy.


How is Personal Information Shared?


We do not sell your personal information, and never will. You share the information you provide as you purchase and use our services, and we share each category of your personal information for business purposes to help us operate, provide, improve, understand, customize, support and market our services.


Service providers. Our affiliates, partners and service providers help us operate, provide, improve, understand, customize, support in market our services. For example, we work with retail stores and other companies to market and distribute our portal, provide our infrastructure, delivery, and other systems, supply information, help us understand how people use our services, and market our services. When we share information with our service providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.


Legal process requests. We may share your information with law-enforcement or other third parties in connection with legal requests.


You can learn more about the categories of personal information we share for business purposes in the categories of recipients with whom we share it in our privacy policy.


How can you exercise your rights under the CCPA?


Under the CCPA, you have the right to access the personal information we've collected about you during the past 12 months and information about our data practices. You also have the right to request that we delete the personal information that we have collected from you.


To request manual access or deletion of your personal information, please contact us at info@logicaltelecom.com, or by calling customer service at 8007546580.


Please note, for all manual requests, you will need to verify your identity by providing us with the following information:


Your full name.


Your email address.


Your Mobile number.


Whether you are a California consumer pursuant to Cal. Civ. Code Sec. 1798.140(g).


If you would like to know the specific pieces of personal information that we have collected about you, or to delete your personal information, you will need to provide the following additional information to verify your identity:


A recent wireless invoice or similar proof of ownership of your mobile number.


Logical will not be able to respond to your request unless you provide us with all of the above information. You can also designate an authorized agent to make a manual request on your behalf. If you decide to use an authorized agent, please also include written permission that you have designated that agent to make this request, or proof of the agent’s power of attorney. We may also follow up with you to verify your identity or before processing your authorized agent request.


Finally, you have the right to be free from any discrimination for exercising your right to access or delete your personal information. We will not discriminate against you for exercising any of these rights.


If you have any additional questions about this Notice or how to exercise your rights under the CCPA, please contact us as shown under the Policy, “How to Contact Us”.